TEA - Technical Expert Agent
Expert Technical Support, Always Available
Resolve complex technical queries in seconds using your documentation, knowledge base, and historical cases. When human intervention is needed, escalate intelligently with complete context.
Why Choose TEA - Technical Expert Agent?
Discover the powerful features that make our AI assistant the perfect choice for your business needs.
Knowledge Base Integration
Learns from your documentation, manuals, and previous cases to provide accurate technical answers instantly.
Instant Complex Query Resolution
Answers complex technical questions in seconds by analyzing documentation and historical case patterns.
Automatic Case Creation
Creates and registers cases automatically for tracking and analysis, maintaining complete conversation history.
Intelligent Escalation
Escalates to human teams with complete context, organized information, and suggested solutions when needed.
Multi-Channel Support
Seamlessly operates across WhatsApp, email, and other connected channels for consistent support.
Advanced Analytics Dashboard
Track support metrics, case status, satisfaction levels, and team performance in real-time.
Continuous Learning
Improves over time by learning from resolved cases, documentation updates, and user interactions.
Team Collaboration
Enables seamless handoff between AI and human agents with full context preservation and knowledge sharing.
Advanced Features
Discover the powerful features that make our AI assistant the perfect choice for your business needs.
Expert-Level Technical Knowledge
TEA accesses your complete technical documentation, troubleshooting guides, and historical case database to provide expert-level support. It understands complex technical concepts and can explain them clearly to users of different technical levels.
Context-Aware Escalation
When a case requires human intervention, TEA doesn't just forward it—it organizes all relevant information, suggests potential solutions based on similar cases, and provides the human agent with everything needed to resolve the issue quickly.
Proactive Knowledge Management
TEA identifies gaps in documentation, frequently asked questions, and common issues to help your team improve knowledge bases and prevent future problems.
Transform Your Technical Support Today
Join companies that have revolutionized their technical support with TEA. Reduce response times, improve satisfaction, and empower your team. Schedule a personalized demo and see TEA in action.